The customer simply requests new numbers from Liquidcloud and/or ports their existing ones over. Depending on the provider (and numbers), this process can take anywhere from less than a day to a couple of weeks.
|Monthly Service fees for 12 month contract||Price|
|SBCaaS2 – SIP trunk provision for 2 concurrent calls||R819.00|
|0. SaaS 5 – 5 concurrent calls||R1,365.00|
|1. SaaS 10 – 10 concurrent calls||R2,100.00|
|2. SaaS 20 – 20 concurrent calls||R3,780.00|
|3. SaaS 50 – 50 concurrent calls||R9,450.00|
|SaaS 10 – Top Up – Additional 10 concurrent call capacity for SBCaaS10;20 & 50||R1,995.00|
Implementation and Set-up
Each customer has different requirements but this is broadly our approach. All of these steps are done with our trained support and onboarding teams and require no in-house expertise on the customer’s side.
Number porting requested and new numbers ordered
Validate Solution Call Success
Testing inbound and outbound calls is obviously crucial before setting live. We work with our customers to make sure calls are completed and with high-quality audio from a variety of sources.
Customer sets up SIP trunks and SBC
This is self-explanatory; the Session Border Controller and Trunks are the foundations of direct routing. This should take less than a day for a provider that can set up both SBCs and SIP Trunks. To configure Microsoft Phone System and enable users to use Direct Routing, follow these steps:
Customer creates and validates the shared domain for the SBC.
The SBC uses a shared domain for the SBC gateway. Sharing Microsoft Teams and IP details with Liquidcloud and allows us to check their Teams profile, set up SIP Trunks and an SBC.
Step 1. Connect the SBC with Microsoft Phone System and validate the connection
Step 2. Enable users for Direct Routing, voice, and voicemail
Step 3. Configure voice routing, configure Microsoft Phone System and enable users to use Direct Routing
Licensing and other requirements
Users of Direct Routing must have the following licenses assigned in Microsoft 365:
- Microsoft Phone System.
- Microsoft Teams + Business Plan 2, if not included in existing O365 package
- Microsoft 365 CSP Licencing available from Liquidcloud
Deployment & Training
The best bit: changing your PBX over to Teams! It’s important to make sure you have a plan to train your colleagues on how to use Teams as a phone system, and to make sure any setup from your existing system (hunt groups, calling behaviour etc) is reflected on your Teams instance.